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Running reliable IT infrastructure in Cambodia means juggling endpoint security, server health, VoIP systems, and compliance — all while keeping your core business moving. KHCOLO’s managed IT services take that burden off your team by providing proactive monitoring, patch management, and helpdesk support under a predictable monthly contract. Whether you operate a single Phnom Penh office or a multi-branch enterprise, KHCOLO tailors coverage to your environment so you pay only for what you actually need.

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Service Tiers & Pricing

KHCOLO structures managed IT support around three billing models. Choose the model that matches your operational profile, or combine them for a hybrid arrangement.
Your final monthly cost depends on several factors beyond pure device count:
  • Number of physical branches — each additional office adds network monitoring scope and on-site coordination overhead.
  • Network complexity — VLAN segmentation, SD-WAN links, and firewall rule depth all affect management effort.
  • After-hours SLA commitments — 24/7 emergency response windows carry a premium over standard business-hours coverage.
Contact KHCOLO for a site assessment and a firm monthly quote tailored to your environment.

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What’s Included in Each Tier

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Per User / Device Coverage

The per-user tier is designed for organisations that want to keep their workforce productive without building an in-house IT desk.
  • Helpdesk support — remote ticket resolution for software, connectivity, and peripheral issues
  • Endpoint management — centralised policy enforcement, software deployment, and asset inventory
  • Microsoft 365 administration — licence management, mailbox configuration, Teams/SharePoint support
  • Endpoint security — EDR/Anti-Virus policy enforcement and alert triage

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Per Server Coverage

The per-server tier gives your critical infrastructure continuous attention, even outside business hours.
  • 24/7 uptime monitoring — automated alerting on CPU load, RAM utilisation, and storage thresholds
  • OS patch management — validated Windows and Linux security patches applied on a tested schedule
  • Hypervisor care — VMware/Hyper-V host health checks, snapshot housekeeping, and capacity planning
  • Performance reporting — monthly health summaries with trend analysis and capacity recommendations

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Project-Based / Break-Fix

For organisations that prefer to handle routine IT internally but need expert backup for complex or unexpected issues.
  • Emergency on-site or remote response with defined response-time targets
  • Network redesigns, server migrations, and hardware procurement projects
  • 3CX phone system installations, upgrades, and call-flow reconfigurations
  • Post-incident root-cause analysis and remediation reports

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Enterprise Security Management

All managed IT engagements include baseline enterprise security practices:
  • Perimeter firewall log review for unauthorised authentication attempts
  • Centralised EDR scanning log monitoring and threat escalation
  • Security patch prioritisation aligned to CVSS severity scores
  • Incident escalation runbook kept current with your key stakeholder contacts
Pair managed IT services with KHCOLO’s cloud VPS hosting to consolidate your infrastructure under a single support relationship — one team that knows both your servers and your network removes hand-off delays during incidents.

Maintenance Checklist

Daily, monthly, and quarterly tasks your KHCOLO-managed environment covers automatically.

Disaster Recovery Planning

Build a recovery plan with Hot, Warm, and Cold site options tailored to Cambodia’s risk profile.

Backup Best Practices

Encryption standards, restore testing cadences, and geographic isolation guidelines.

Cloud VPS Hosting

Scalable Cambodian cloud infrastructure that pairs seamlessly with managed IT support.